Privacy Policy

1. Introduction

Smartshopz LLP ("SpotWala", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

2. Information We Collect

Personal Information

• Name, email address, and phone number during registration
• Aadhaar details (if you opt for KYC verification)
• Booking and transaction details
• Profile photos and location data

Usage Information

• Search queries and browsing history on the platform
• Booking history and transaction details
• Messages exchanged through the platform
• Device information, IP address, and browser type

Location Data

We collect location data to show nearby spaces and provide navigation features. You can control location permissions through your device settings.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process bookings and payments
• To communicate with you about bookings, updates, and support
• To personalize your experience and show relevant listings
• To verify identity and prevent fraud
• To comply with legal obligations and tax regulations
• To send promotional communications (with your consent)

4. Information Sharing

We do not sell your personal information. We share data only in the following cases:

• With Hosts/Renters: Booking-related info (name, phone) is shared between parties for a confirmed booking
• Between Users: Booking-related contact info is shared to facilitate direct payment between parties
• Service Providers: Cloud hosting (Supabase), email services, and analytics tools
• Legal Requirements: When required by law, court order, or government authority

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, access controls, and regular security audits. Personal data is protected with industry-standard encryption and is never stored on our servers.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent for marketing communications
• Download a copy of your data
• Object to certain data processing activities

To exercise these rights, go to Settings > Privacy or email privacy@spotwala.com.

7. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and personalization. Essential cookies are required for the platform to function. You can manage non-essential cookies through your browser settings.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years as required by Indian tax law. You can request account deletion at any time through Settings.

9. Children's Privacy

SpotWala is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of SpotWala after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:
Data Protection Officer: privacy@spotwala.com
Phone: +91 91642 10205
Address: Smartshopz LLP, No 33, 1st Floor, 1st Main, CBI Main Road, HMT Layout, RT Nagar, Bengaluru - 560032